Privacy Policy

Summit Tech Pty Ltd (ABN 94 673 794 735) (“Summit Tech”, “we”, “us”, “our”)

Last updated: 15 July 2026

Summit Tech is committed to protecting the privacy of individuals who interact with our website, products, and services. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of your information as described in this policy.

1. About This Policy

This policy applies to personal information collected through:

  • Our website

  • Client accounts and our client portal (provided by our third-party partner, Wayfront)

  • Payment transactions processed through Stripe

  • Direct communications with us (email, phone, forms)

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Account information

  • Name, email address, phone number

  • Business name and role

  • Login credentials for your client portal account

Payment information

  • Billing name and address

  • Transaction history, invoices, and subscription details

  • Payment card details are collected and processed directly by Stripe — we do not store full card numbers on our own systems

Portal and service data

  • Information you upload, store, or generate within your client portal account (hosted by Wayfront)

  • Communications, files, and project data shared with us through the portal

Technical and usage information

  • IP address, browser type, device information

  • Website usage data (pages visited, time on site, referral source)

  • Cookies and similar tracking technologies

Communications

  • Records of correspondence when you contact us via email, contact forms, or phone

3. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you create an account, make a payment, or contact us

  • Automatically, through your use of our website and client portal (e.g. cookies, log data)

  • From third parties, including Stripe (payment confirmation data) and Wayfront (portal account and activity data), where necessary to provide our services

Where practicable, we collect personal information directly from you. If we receive unsolicited personal information we did not request, we will assess whether it could have been lawfully collected and, if not, will destroy or de-identify it where permitted.

4. How We Use Your Personal Information

We use personal information to:

  • Provide, operate, and maintain our services and client portal

  • Create and manage client accounts

  • Process payments and manage billing, invoicing, and subscriptions

  • Communicate with you about your account, services, or enquiries

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

  • Detect, prevent, and address fraud, security, or technical issues

We will only use personal information for the purpose it was collected, or a related purpose you would reasonably expect, unless you consent otherwise or an exception under the Privacy Act applies.

5. Disclosure of Personal Information

We disclose personal information to the following third parties, only as necessary to deliver our services:

Third-party disclosures

  • Stripe: Payment processing, billing, and fraud prevention

  • Wayfront: Hosting and operation of our white-label client portal, including account management and data storage

These providers are authorised to use personal information only for the purposes of providing services to us, and are subject to their own privacy and security obligations. We do not sell personal information to third parties.

We may also disclose personal information where required by law, to protect our legal rights, or in connection with a business transfer (such as a merger or acquisition), in which case we will notify affected individuals where required.

Some of these third parties may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the overseas recipient handles the information consistently with the APPs.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enable core website and portal functionality

  • Understand how visitors use our site (analytics)

  • Improve performance and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website or portal.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure transmission and storage practices

  • Restricted access to personal information on a need-to-know basis

  • Reliance on reputable third-party providers (Stripe, Wayfront) with their own security safeguards

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements. When no longer needed, we will take reasonable steps to destroy or de-identify the information.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us at info@summittech.au. We will respond within a reasonable timeframe and may need to verify your identity before releasing information. In some circumstances, access may be refused as permitted under the Privacy Act, in which case we will explain why.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, you can lodge a complaint by contacting us at info@summittech.au. We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last updated” date.

12. Contact Us

For any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, contact us at:

Summit Tech Pty Ltd

ABN: 94 673 794 735

Email: info@summittech.au